Attention

This documentation is under active development, meaning that it can change over time as we refine it. Please email help@massive.org.au if you require assistance.

Requesting help on M3

To get help with M3 issues, please email help@massive.org.au with the following details:

  • The commands that you have used

  • A simple example that will allow us to replicate the error

  • The full path to your slurm submission script and input files (if applicable)

As well as the following information for specific issues:

Software issues

  • The software package(s) that you are attempting to use

  • What you expect the software to do

  • What the software has done

  • The full path to your error logs

System issues

  • Error logs (with full path), or other details describing the error

Contacting us

Help Desk

For technical help and enquires please email help@massive.org.au.

General Enquiries

For general enquiries, please email info@massive.org.au or phone us on +61 03 9902 4845.

Postal Address

MASSIVE Coordinator
Monash e-Research Centre
Building 75, The STRIP
Monash University, Clayton Campus
Wellington Road, Clayton
Australia