This documentation is under active development, meaning that it can change over time as we refine it. Please email if you require assistance.

Requesting help on M3#

To get help with M3 issues, please email with the following details:

  • The commands that you have used

  • A simple example that will allow us to replicate the error

  • The full path to your slurm submission script and input files (if applicable)

As well as the following information for specific issues:

Software issues#

  • The software package(s) that you are attempting to use

  • What you expect the software to do

  • What the software has done

  • The full path to your error logs

System issues#

  • Error logs (with full path), or other details describing the error

Contacting us#

Help Desk#

For technical help and enquires please email

Drop-in Sessions#

If you need to talk to a person, there is a HPC person at each Bioinformatics Drop-In session. Please see for more info.

Session alternate between in-person events (held at G19, 15 Innovation Walk) and Zoom. The above link gives you links to the calendar, and how to submit questions in advance.

General Enquiries#

For general enquiries, please email

Postal Address#

MASSIVE Coordinator
Monash e-Research Centre
Building 75, The STRIP
Monash University, Clayton Campus
Wellington Road, Clayton