This documentation is under active development, meaning that it can change over time as we refine it. Please email if you require assistance.

Requesting help on M3

To get help with M3 issues, please email with the following details:

  • The commands that you have used

  • A simple example that will allow us to replicate the error

  • The full path to your slurm submission script and input files (if applicable)

As well as the following information for specific issues:

Software issues

  • The software package(s) that you are attempting to use

  • What you expect the software to do

  • What the software has done

  • The full path to your error logs

System issues

  • Error logs (with full path), or other details describing the error

Contacting us

Help Desk

For technical help and enquires please email

General Enquiries

For general enquiries, please email

Postal Address

MASSIVE Coordinator
Monash e-Research Centre
Building 75, The STRIP
Monash University, Clayton Campus
Wellington Road, Clayton