Help and Support#

MASSIVE are committed to ensuring that all its users are fully supported so that you receive the maximum benefit from the MASSIVE HPC facilities and services.

MASSIVE provides user support by providing a User Guide, Help Desk support and consulting services.

System Status#

If you are having difficulty accessing MASSIVE, you should first check the status of the system. The status of all Monash eResearch systems can be checked at a glance on The status of M3/MASSIVE is updated based on automatic monitoring of

  • Are the login nodes accessible by SSH

  • Are the data transfer nodes accessible by SSH

  • What is the read and write bandwidth to the Lustre file systems

  • What is the read and write bandwidth to the NFS file systems

Help Desk#

For any issues with using MASSIVE or the documentation on this site please contact the Help Desk. Please see Requesting help on M3 for more details.

Drop-in Sessions#

If you need to talk to a person, there is a HPC person at each Bioinformatics Drop-In session. Please see for more info.

Session alternate between in-person events (held at G19, 15 Innovation Walk) and Zoom. The above link gives you links to the calendar, and how to submit questions in advance.


For general enquires and enquiries about value added services such as help with porting code to GPUs or using MASSIVE for Imaging and Visualisation, use the following:


For enquiries regarding MASSIVE news and events:


For other enquiries please contact the MASSIVE Coordinator: