Help and Support

MASSIVE are committed to ensuring that all its users are fully supported so that you receive the maximum benefit from the MASSIVE HPC facilities and services.

MASSIVE provides user support by providing a User Guide, Help Desk support and consulting services.

System Status

If you are having difficulty accessing MASSIVE, you should first check the status of the system. The status of all Monash eResearch systems can be checked at a glance on statuspage.io The status of M3/MASSIVE is updated based on automatic monitoring of

  • Are the login nodes accessible by SSH

  • Are the data transfer nodes accessible by SSH

  • What is the read and write bandwidth to the Lustre file systems

  • What is the read and write bandwidth to the NFS file systems

Help Desk

For any issues with using MASSIVE or the documentation on this site please contact the Help Desk. Please see Requesting help on M3 for more details.

Email

help@massive.org.au

Consulting

For general enquires and enquiries about value added services such as help with porting code to GPUs or using MASSIVE for Imaging and Visualisation, use the following:

Email

info@massive.org.au

Communications

For enquiries regarding MASSIVE news and events:

Email

communications@massive.org.au

Other

For other enquiries please contact the MASSIVE Coordinator:

Email

coordinator@massive.org.au